Viva Las Vegas! First Orion is heading to Las Vegas for the 20th annual Customer Contact Week. Formerly known as Call Center Week, CCW is the #1 conference & expo…
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Earlier this month, the FCC voted to let phone carriers block unwanted robocalls by default – customers can now be signed up for blocking services automatically and “opt-out” if they…
Charity scams are nothing new, and if you’ve received a call from a local pastor lately asking for money, just consider it another one from the growing list. Even though…
There’s a lot of buzz surrounding scam and robocalls around Washington lately, with overwhelming support in the Senate for the recently passed TRACED Act, the FCC moving forward with STIR/SHAKEN…