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Business

Dec 16
0

Increase Answer Rates With First Orion Engage: Branded Calling

By Sharad | Business | No Comments

The relationship between brands and customers has changed drastically in the last five years. Consumers are more engaged with brands and demanding customized experiences. But why is getting your customers…

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Dec 03
0

Be Wary of Charity Scammers on Giving Tuesday

By Sharad | Business, Consumers | No Comments

Every year, charities ramp up for one of their biggest giving days of the year – Giving Tuesday. It was created in 2012 as a way for people to do…

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Nov 01
1

First Orion Showcases Engage at Customer Service Summit

By Sharad | Business | No Comments

Last week, brands and innovative partners came together for the Incite Group’s Customer Service Summit in Brooklyn, NY. First Orion had the opportunity to showcase our Engage and Inform solutions…

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Oct 11
1

Have You Gotten These Auto Warranty Calls?

By Sharad | Business, Consumers | No Comments

“This is a final courtesy call before we close out your file. Press 1 to speak with someone about extending your car’s warranty before it’s too late…” Does this voicemail…

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Sep 30
1

Apple Aims to Fix Unwanted Calls by Blocking them All

By Sharad | Business | No Comments

With every iPhone release comes a bounty of fresh features in a new OS – and the latest version of iOS13 is no exception. While the iPhone’s hardware has steered…

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Jul 31
0

The Ultimate Glossary of First Orion Terms

By Sharad | Business | No Comments

Are robocalls illegal? How do scammers know my area code? And what on earth is spoofing? Are all telemarketing calls robocalls? Are spam calls and nuisance calls the same thing? …

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Jul 30
0

10 Reasons to Use Engage™ for your Business

By Sharad | Business | No Comments

Does your business rely on calling? Whether you use outbound calling for sales, customer service, or information, call centers are facing an uphill battle right now: How do you connect…

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Jun 26
0

First Orion is Sponsoring Customer Contact Week

By Sharad | Business | No Comments

Viva Las Vegas! First Orion is heading to Las Vegas for the 20th annual Customer Contact Week. Formerly known as Call Center Week, CCW is the #1 conference & expo…

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Jun 21
0

Carriers Can Auto-Block Unwanted Calls – Now What?

By Sharad | Business | No Comments

Earlier this month, the FCC voted to let phone carriers block unwanted robocalls by default – customers can now be signed up for blocking services automatically and “opt-out” if they…

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May 22
1

First Orion is heading to the Customer Service Summit

By Sharad | Business | No Comments

Grab your sunglasses and send Scam Likely to voicemail – First Orion is heading to the Customer Service Summit in San Diego June 3-4 as a Platinum Sponsor! Customer Service…

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