The relationship between brands and customers has changed drastically in the last five years. Consumers are more engaged with brands and demanding customized experiences. But why is getting your customers…
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Every year, charities ramp up for one of their biggest giving days of the year – Giving Tuesday. It was created in 2012 as a way for people to do…
Last week, brands and innovative partners came together for the Incite Group’s Customer Service Summit in Brooklyn, NY. First Orion had the opportunity to showcase our Engage and Inform solutions…
“This is a final courtesy call before we close out your file. Press 1 to speak with someone about extending your car’s warranty before it’s too late…” Does this voicemail…
With every iPhone release comes a bounty of fresh features in a new OS – and the latest version of iOS13 is no exception. While the iPhone’s hardware has steered…
Are robocalls illegal? How do scammers know my area code? And what on earth is spoofing? Are all telemarketing calls robocalls? Are spam calls and nuisance calls the same thing? …
Does your business rely on calling? Whether you use outbound calling for sales, customer service, or information, call centers are facing an uphill battle right now: How do you connect…
Viva Las Vegas! First Orion is heading to Las Vegas for the 20th annual Customer Contact Week. Formerly known as Call Center Week, CCW is the #1 conference & expo…
Earlier this month, the FCC voted to let phone carriers block unwanted robocalls by default – customers can now be signed up for blocking services automatically and “opt-out” if they…
Grab your sunglasses and send Scam Likely to voicemail – First Orion is heading to the Customer Service Summit in San Diego June 3-4 as a Platinum Sponsor! Customer Service…