Press Release

First Orion to Keynote at Incite Group’s 9th Annual Customer Service Summit in New York

By October 21, 2019 No Comments

Fireside Chat with First Orion SVP Gavin Macomber on “How to Get Customers to Answer Their Phones Again”

BROOKLYN, New York. October 21, 2019 –​ ​F​irst Orion​ today announced that the company is a platinum sponsor of the Incite Group’s 9th annual ​Customer Service Summit​ in New York on October 23 & 24. Gavin Macomber, senior vice president of marketing at First Orion, will discuss “How to Get Customers to Answer Their Phones Again: A Thing of the Future, Not the Past” at a Fireside Chat on Wednesday, October 23 at 10:00 AM EST.

First Orion will showcase its ​Enhanced Calling solution​ at Booth #11 during the Customer Service Summit, which will be hosted at the New York Marriott at the BrooklynBridge.FirstOrion’s Engage ​solution allows companies to brand their outgoing calls and display rich media graphics, personalized for each customer. Inform​ allows brands to dynamically control their 15-character business calling name display, ensuring it’s correct and customized by purpose.

During the Fireside Chat, Macomber will focus on how to get consumers to trust answering their phones again by enabling major brands to deliver branded, personalized, and verified calls.​ M​acomber will showcase solutions to help customers know and trust that it’s a legitimate company calling when their phone rings instead of a scammer.

“First Orion’s Enhanced Calling solutions significantly improve the customer experience and eliminate the fear of answering unknown calls,” said Gavin Macomber, senior vice president of marketing at First Orion. “I’m looking forward to discussing how branded and verified calling makes it easier and safer for legitimate businesses to reach customers with whom they have a pre-existing relationship.”

About Incite Group’s Customer Service Summit

The 9​th Annual Customer Service Summit ​joins the leading innovative minds of cutting edge customer support and experience strategies. The Customer Service Summit delivers a speaker line-up of 350+ customer-centric leaders from the world’s largest leading global brands that aim to deliver the best customer experience. The conference this year aims to forefront customer service as the face of business and drive an industry-wide strategy. This year’s conference will be held on October 23rd to 24th at Marriott Brooklyn Bridge, New York, US. Learn more about the conference here​.

About First Orion

First Orion​ powers call management and transparency solutions for T-Mobile, Metro by T-Mobile, Boost Mobile, Sky, Virgin Mobile, and Sprint Prepaid mobile networks along with PrivacyStar applications for all smartphones. First Orion currently provides call control, call blocking, call transparency and call management solutions to millions of mobile handsets. First Orion’s Engage technology tells mobile subscribers who is calling and why, empowering them with the ability to take action, while also providing businesses the ability to verify their identity when calling their customers. With branded and white-labeled applications as well as in-network solutions, First Orion assists phone carriers in protecting mobile and fixed-line subscribers by identifying and stopping millions of scam calls every day. For more information, please visit ​​

Media Contact:
Michelle Hua